As a police officer, you are trained to stay calm even in extremely (danger) ___________situations.
Because you don’t want to stay _____ all night packing and wear yourself out before you even leave for the trip.
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James is reporting the car accident to the police on the spot.POLICE： Can you tell me what___1__ hereJAMES： Yes. I had a bad traffic accident. Look, my car looks like a squashed Coke can.POLICE： Did you see the car before it hit youJAMES： No, I didn't. That car was too __2___.POLICE： Which lane were you inJAMES： I don't remember.POLICE： How fast were you__3___ thenJAMES： Less than 30 miles per hour.POLICE： Which direction were you__4___ from And which direction were you headingJAMES： I was heading from east to west.POLICE： OK, please move your car off to the side of the road. We will check on it. Do you feel like you need an ambulance, sirJAMES： No, I didn't get __5___. Thanks for your concern.POLICE： No problem, sir.
The police officer is determining who is going to be responsible()the traffic accident.A. forB. onC. in
Why did you stop my car, police officer?()You just ran a red light.A. Your driver's license please.B. I just want to.C. No why.
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.
The father repeatedly __________ with the police officer to set his daughter free, holding firm to his belief that she was innocent.A、arguedB、protestedC、angeredD、pleaded
There ________no danger, the police went back to their police office.A、beB、isC、areD、being
